PLACING YOUR ORDER
You can place orders here through our secure website, by phone, fax or mail. For your convenience, we accept:
Sorry, we do not accept checks or COD's.
All returns/exchanges on orders that qualified for free shipping are subject to applicable outgoing shipping fees. Free shipping applies to in stock items only.
All Nevada residents will be charged 7.725% sales tax.
YOU CAN ORDER BY
Use our secure website and place your order online 24/7 365. All online transactions are conducted on our secured server. This is the easiest, fastest and most secure way to order. Orders placed on the website are filled within 24 hours. Back ordered items will be shipped as soon as they become available.
Call us at (800) 838-3762 and place your order over the phone. The Eternal order and customer service lines are open Mon-Friday 9:00 a.m. to 6:00 p.m. Pacific Time.
Mail to: Eternal Sports, 45 East Freeport Blvd, Sparks, Nevada 89431. To order by "snail mail" write out your order along with your name, address and phone number. It is best to call us first to make sure we have the items you want in stock.
Fax to: (775) 358-4005. Orders by fax can be paid by credit card or you can mail your payment to us.
If an item that you ordered is temporarily out of stock, it will be back ordered. Backordered items will be shipped as soon as they become available. NO BACK ORDERS ACCEPTED ON INTERNATIONAL ORDERS.
If you are not entirely satisfied with an item, please call us first for a Return Merchandise Authorization Number (RMA), we will give you an RMA number and instructions. Return the item to us UNUSED within 60 days of purchase for an exchange or refund of the purchase price (minus all shipping charges). Exchanged items may be subject to additional shipping charges. Special orders CANNOT be returned for a refund. All sales are FINAL for all special orders.
After 60 days, a return may be subject to a restocking fee.
REFUSED ORDERS / ORDERS RETURNED WITHOUT RMA NUMBERS
Orders that are refused and orders that are returned without RMA Numbers will be charged full shipping charges, including our standard rates and any additional outgoing / incoming shipping charges. Any order that is received by EternalSnow.com that does not have a proper RMA# issued by an EternalSnow.com associate is subject to a re-stocking fee of at least 20%. Special orders CANNOT be returned for a refund. All sales are FINAL for all special orders.
Items returned for refund that originally qualified for Free Shipping will be refunded less appropriate standard shipping rates.
Special orders can be made if the supplier has existing quantities. Special ordered items CANNOT be returned for refund. All sales are FINAL for all special orders. Exchanges will be considered on a case to case basis. Please contact us via phone at 800-838-3762 for additional assistance.
All products we sell are covered under the Manufacturers Warranty. If you feel that there is a problem with the manufacturing of an item give us a call and we will help you resolve it with the Manufacturer. If it is a clear warranty issue, we may ask you to contact the manufacturer directly in accordance with their procedures and for a faster response.
Eternal is not responsible for expenses incurred on return shipment of warranty items, including but not limited to shipping cost, taxes, customs or duties. Customers with warranty issues are encouraged to ship using least expensive method, as you will not be refunded for incoming shipping expenses. Once a manufacturer has made a final decision about the warranty, replaced, repaired or returned items will be shipped back to you at no additional cost (excludes International orders). Any refunds issued will be made upon final warranty decision. Eternal has NO say in warranty decisions made by individual manufacturers. For additional questions, just give us a call at 800-838-3762.
Board sports are inherently dangerous activities and could cause serious injury or death. Use of products in this catalog require skill and the exercise of caution' children using these products should be properly supervised by adults. Due to the nature of these products, the seller, distributor or manufacturer assume no responsibility of damage or injury which may be caused by the use of these products whether caused by accident, negligence or otherwise. Through the purchase of use of these products, the purchaser and/or user understands and agrees to assume all responsibility of any damage or injury caused by any use of these products.
ERRORS AND OMMISSIONS EXCLUDED
Please be advised that every care is taken to ensure that the products pictured are exactly the same as ordered. However in rare circumstances it may happen that the manufacturer improves the product or alters the color (e.g. Snowboard base colors) prior to shipping. We apologize for any inconvenience this may cause, should this occur. Please note: all t-shirts, beanies, ballcaps and sweatshirts come in assorted colors, and not necessarily the color shown - these merely depict the logo or style.