Return Policies

SATISFACTION GUARANTEED

If you are not entirely satisfied with an item, please call us first for a Return Merchandise Authorization Number (RMA), we will give you an RMA number and instructions. Return the item to us UNUSED within 30 days of purchase for an exchange or refund of the purchase price (minus all shipping charges). Exchanged items may be subject to additional shipping charges. Items returned for refund that originally qualified for Free Shipping will be refunded less appropriate standard shipping rates. Special orders CANNOT be returned for a refund. All sales are FINAL for all special orders.

Orders that are returned after 30 days may be assessed a 10% restocking fee. Eternal does not offer "call tags" for returns.

REFUSED ORDERS / ORDERS RETURNED WITHOUT RMA NUMBERS

Orders that are refused and orders that are returned without RMA Numbers will be charged full shipping charges, including our standard rates and any additional outgoing / incoming shipping charges. Any order that is received by EternalSnow.com that does not have a proper RMA# issued by an EternalSnow.com associate is subject to a re-stocking fee of at least 20%. Special orders CANNOT be returned for a refund. All sales are FINAL for all special orders.

WARRANTIES

All products we sell are covered under the Manufacturers Warranty. However be aware that individual manufacturers have varying warranty policies and procedures (they are not created equally). If you feel that there is a problem with the manufacturing of an item give us a call and we will help you resolve it with the Company. If it is a clear warranty issue, we may ask you to contact the manufacturer directly in accordance with their procedures and for a faster response.

For additional questions, just give us a call at 800.8.ETERNAL (800.838.3762).