SATISFACTION GUARANTEED

If you are not entirely satisfied with an item, please call us first for a Return Authorization Number(RA), we will give you an RA number and instructions. Return the item to us unused within 30 days of purchase for an exchange or refund of the purchase price(minus all shipping charges). Exchanged items will be subject to additional shipping charges.

(After 30 days, return is subject to authorization and a 10% restocking fee)

REFUSED ORDERS / ORDERS RETURNED WITHOUT RMA NUMBERS

Orders that are refused and orders that are returned without RMA Numbers will be charged full shipping charges, including our standard rates and any additional outgoing / incoming shipping charges.

WARRANTIES

All products we sell are covered under the Manufacturers Warranty. If you feel that there is a problem with the manufacturing of an item give us a call and we will help you resolve it with the Company. If it is a clear warranty issue, we may ask you to contact the manufacturer directly in accordance with their procedures and for a faster response.

For additional questions, just give us a call at 800.8.ETERNAL (800.838.3762).