A. Where are you located?
B. How can I contact you?
C. What are your store hours?
D. When do you charge me?
E. How long does shipping take?
F. How do you ship?
G. Do you warranty your products?
H. What is your return policy?
I. Do you ship Internationally?
J. Do you ship to Canada?
K. Do you have any sponsorship?
Where are you located?
We are located in Sparks/Reno Nevada. Our Retail store and warehousing is at 45 East Freeport Blvd Sparks Nevada 89431 (approx. 10min from the Reno/Tahoe International airport.) Return to Top How can I contact you?
Telephone: 1800 838 3762
Email: service@eternalsnow.com Return to Top What are your store hours?
We are on the West Coast (Pacific time zone)
Mail order hours (1800 838 3762)
Monday through Friday: 9am to 6pm
Saturday: 10am to 5pm
Closed on Sundays, during summer.
Retail hours (45 E Freeport Blvd Sparks Nevada)
Monday through Friday: 10am to 6pm
Saturday: 11am to 5pm
Closed on Sundays, during summer.
You can shop and place orders online 24/7 Return to Top When do you charge me?
We will only charge your credit card once your order is ready to be shipped. You will not be charged for any backordered items until the stock arrives and is ready to ship. Return to Top How long does shipping take?
We try to ship all orders within 24 to 48 hours of being received. Shipping times average from 4 to 8 business days. Return to Top How do you ship?
Our orders are generally shipped out UPS except for Canada, Hawaii, Alaska and APO orders that are shipped with the United States Postal services. Smaller items such as DVD? and single tees are sometimes shipped Priority US mail. Return to Top Do you warranty your products?
All products we sell are covered under the Manufacturers Warranty. If you feel that there is a problem with the manufacturing of an item give us a call and we will help you resolve it with the manufacturer. If it is a clear warranty issue, we may ask you to contact the manufacturer directly in accordance with their procedures and for a faster response. Return to Top What is your return policy?
We have a 30-day return policy on all goods. If you are not entirely satisfied with an item, please call us first for a Return Authorization Number (RA); we will give you an RA number and instructions. Return the item to us unused within 30 days of purchase for an exchange or refund of the purchase price (minus all shipping charges). Exchanged items may be subject to additional shipping charges. (Any item returned to us without a Return Authorization or after 30 days will be subject to a 10% to 15% restocking fee.) All RA numbers are valid for 15 days. We reserve the right to refuse any returns after 30 days. Return to Top Do you ship Internationally?
We regret to advise that we do not accept international orders or international credit cards. We ship anywhere in the United States or Canada. If you have a local address that we can ship to and make payment with a money order we can accept your order. Should you pay with a money order we suggest that you place an order first so that we can hold the goods for you until we receive the money order.Call 1800 838 3762 to place your order or Email: service@eternalsnow.com Return to Top Do you ship to Canada?
Yes, we do accept Canadian orders. All prices are in US Dollars. You would have to calculate the exchange rates as this changes daily. We do charge an additional $10 on shipping to Canada and you would be responsible for any import duties and taxes that may apply to Canada customs. All Canadian orders are shipped United States postal service Airmail. Shipping to Canada takes approximately 2 to 3 weeks for delivery. Return to Top Do you have any sponsorship?
We have a team of local riders within the Reno/Tahoe area that we sponsor. Return to Top | 
